To provide remote support, we use Splashtop, a secure and industry-standard tool trusted by thousands of IT professionals. You’ll find two installation options below depending on your needs.

Recommended for business devices such as laptops and office computers.

Behaviour:

• Designed for convenience while maintaining user privacy.
• If no one is signed in, I can connect automatically for maintenance
• If you are signed in, you’ll see a prompt to Allow Access before I can connect.
• If you do not respond within 30 seconds, the session will connect automatically.
• You can close the connection at any time and adjust settings later if you wish.
• The streamer starts automatically after restart.

Recommended for personal computers where access should only occur when you grant permission.

Behaviour:

• You must be signed in and approve the connection each time.
• If no one is signed in, the connection will not be allowed.
• If you do not respond within 30 seconds, the request will cancel automatically.
• You can disconnect or uninstall the app at any time.
• The streamer starts automatically after restart.

• Each session uses encrypted connections (TLS/AES-256).
• Only MethodSMB can access your system, and only with your permission.
• No unattended monitoring or tracking takes place outside of scheduled support.

If you have questions or prefer to start the session together, call (239) 206-3246.